FAQ
Orders & Shipping
Q: What is your minimum order quantity (MOQ)?
A: For most in-stock products, RestoPack offers low MOQs starting from just one carton. This allows for cost-effective small-batch purchasing. Custom-printed items have separate MOQs, often starting as low as 500–1,000 units.
Q: How quickly do you ship orders?
A: In-stock products ship within 1–2 business days. Custom orders typically ship within 7–10 business days after final artwork approval. You will receive a tracking number once your shipment has been dispatched.
Q: Where do you ship?
A: We ship to all locations within the continental United States. For deliveries to Alaska, Hawaii, or Canada, please contact us directly for a shipping quote.
Q: Do you deliver directly to my business location?
A: Yes. We offer door-to-door delivery to business addresses, including restaurants, cafés, offices, and fulfillment centers. Please ensure your shipping address is complete and accurate to avoid delays.
Q: Can I pick up my order in person?
A: At this time, we do not offer in-person pickup. All orders are processed and shipped through our distribution partners.
Customization
Q: Which products can I customize with my logo or branding?
A: We offer custom printing on coffee cups, lids, sleeves, dessert boxes, food containers, and more. If you have a specific product in mind, contact us for confirmation.
Q: What is the MOQ for custom printed products?
A: Our custom printing MOQs are among the lowest in the market, starting from 500–1,000 units, depending on the item.
Q: Do you provide help with artwork and design?
A: Yes. Our team will assist with file setup, artwork placement, and ensuring your design prints accurately and professionally.
Q: What is the lead time for custom orders?
A: Standard production takes 7–10 business days from artwork approval. Rush orders may be available on request.
Product & Materials
Q: Are your products food safe?
A: Yes. All packaging materials we use are certified food-grade and compliant with U.S. safety standards.
Q: Do you offer eco-friendly packaging?
A: Absolutely. We carry biodegradable, compostable, and recyclable options, including PLA-coated paper, sugarcane fiber, and kraft materials.
Q: Are your products suitable for hot and cold items?
A: Yes. We offer packaging options for both hot beverages (up to ~200°F) and cold drinks, including suitable lids and sleeves.
General
Q: Do you support bulk or recurring orders?
A: Yes. We offer volume pricing and can set up recurring supply programs for businesses that need consistent replenishment.
Q: Can I claim tax exemption as a business?
A: Yes. If your business qualifies for sales tax exemption, please submit a valid resale or exemption certificate during account setup or before checkout. Our team will review and apply exemption accordingly.
Q: How can I get in touch with your team?
A: Please use the [Contact Us] page on our website or email us directly at orders@restopack.com. We aim to respond to all inquiries within one business day.