Questions, packed with answers.

We customize takeout containers, food boxes, wrapping paper, bags, cups, coffee pouches, bakery packaging, stickers, labels, napkins, insulated delivery bags and more. If you do not see what you need, send us your specifications for a custom sourcing review.

MOQs vary by product, size, material and printing method. Some products may start from 50–500 units, while fully customized packaging may require 1,000–10,000 units.

Yes. Multiple sizes, colors and artwork versions may be available in one project, but the MOQ may apply separately to each size or design. We will recommend the most cost-effective arrangement.

Yes. Tell us the product dimensions or capacity, contents, storage conditions and whether it will be used for hot, cold, frozen, oily or liquid foods. We can recommend a suitable material and structure.

Vector artwork is preferred. Recommended formats include AI, EPS, editable PDF and SVG. High-resolution PNG or PSD files may also work depending on the project.

Yes. We provide a digital production proof for approval. Please check the artwork, spelling, colors, dimensions, placement and specifications carefully. Production begins only after final approval.

Orders of $500 or less include up to 3 revisions. Orders over $500 include up to 5 revisions. Additional revisions are $20 each. Corrections of a RestoPack error do not count toward this limit.

Screen colors and digital proofs may vary slightly from final print because of display settings, material, finish, ink and printing method. For important brand colors, provide a Pantone reference and ask about physical sampling.

Yes. Stock and custom samples are available for selected products. Stock samples help you review material, structure, size and general print quality, but normally do not include your logo.

Sample shipping typically costs $29.99–$59.99, depending on the number of samples, package weight, destination and delivery method.

Yes. Custom sample production is available for selected products and typically starts from $100. Shipping may be charged separately.

Custom sample production normally takes approximately 10–15 business days after payment and artwork confirmation. Shipping time is additional.

Standard production normally takes approximately 10–15 business days after payment, final proof approval and confirmation of all specifications. Complex or unusually large projects may take longer.

No. Production and shipping times are calculated separately. A project with 10–15 business days of production and 10–15 business days of air shipping may take approximately 20–30 business days in total.

A small overrun or underrun may occur during custom manufacturing. Any applicable tolerance and settlement method will be stated in the quotation, proof, invoice or order agreement. Tell us before ordering if you require an exact quantity.

Yes. When DDP is included in your quote, the shipping price covers transportation, customs clearance, applicable import duties and delivery to the confirmed address. Any exclusions or special-delivery fees will be disclosed when applicable.

Estimated transit times, excluding production:

• Expedited Air DDP: about 5–7 business days
• Standard Air DDP: about 10–15 business days
• Sea DDP: about 35–40 days

Times are estimates and may be affected by customs, weather, carriers and port conditions.

Yes. We can often send an urgent portion by air and the balance by sea to help you balance speed and cost. Availability depends on the product, quantity and destination.

We ship throughout the continental United States and can arrange delivery to Alaska, Hawaii, Canada and selected international destinations. Cost and timing depend on the order and destination.

Yes. Tracking is provided when available. For sea DDP, final-mile tracking may only become available after customs clearance and handoff to the local carrier.

Products intended for direct food contact use materials selected for their intended application. Available compliance and test documents vary by product and market. Tell us before ordering if you require specific documentation.

Yes. Options may include recyclable, biodegradable, compostable, kraft paper, sugarcane fiber and PLA-coated materials. Claims and certifications vary by product and local disposal system.

Suitable options are available, but performance varies by material. Tell us the food type, temperature, heating, freezing, oil, sauce, storage and transportation conditions so we can recommend the right structure.

Only before artwork approval or production begins. After the final proof is approved and production starts, custom orders normally cannot be changed, canceled, returned or refunded unless defective.

Custom-printed and made-to-order products are non-returnable unless defective or materially different from the approved specifications. Normal color and manufacturing tolerances are not generally considered defects.

Contact us promptly with your order number, photos or videos, affected quantity, shipping labels and carton photos. Keep the products and original packaging while we review the claim.

Full payment is normally required before proof preparation, sampling, production or shipment unless other terms are agreed in writing. Your quote or invoice will show the applicable schedule.

Send the product type, size or capacity, quantity, number of designs, material, printing requirements, optional features, delivery ZIP code or destination, required date and artwork files.

Eligible businesses may submit a valid resale or exemption certificate for review. It must be approved and applied before checkout or payment.