Shipping Policy

RestoPack provides flexible door-to-door shipping solutions for ready-to-ship and custom food packaging orders.

1. Processing and Production Time

Ready-to-ship products are normally processed within 1–3 business days after order confirmation.

Custom products are normally produced within approximately 10–15 business days after payment, final proof approval, and confirmation of all order details.

Complex products, large orders, special materials, or peak production periods may require additional time. We will notify you if a longer production schedule applies.

2. Shipping Methods and Delivery Time

We work with international logistics partners to provide the following shipping options:

• Expedited Air DDP: Approximately 5–7 business days
• Standard Air DDP: Approximately 10–15 business days
• Sea DDP: Approximately 35–40 days

All delivery times are estimates and may vary depending on the destination, customs clearance, weather, carrier operations, port congestion, and other circumstances outside our control.

3. Shipping Fees

Shipping costs are calculated based on the delivery address, product type, order quantity, weight, volume, and selected shipping method.

For custom and bulk orders, the applicable shipping cost will be stated in your quotation or invoice.

Air and sea shipping may be combined for time-sensitive orders. Please contact us for a customized shipping plan.

4. DDP Shipping, Customs, and Duties

When DDP shipping is specifically included in your quotation, the quoted shipping price includes:

• International transportation
• Customs clearance
• Applicable import duties
• Door-to-door delivery to the confirmed address

Remote-area fees, address correction charges, re-delivery fees, storage fees, special unloading services, and other additional services may not be included unless expressly stated.

5. Address and Delivery Responsibility

Please provide a complete and accurate shipping address, contact name, telephone number, and any relevant delivery instructions.

If a shipment is delayed, returned, stored, or re-delivered because of incorrect or incomplete information provided by the customer, the resulting additional costs may be charged to the customer.

Large or heavy shipments may require a commercial address, loading dock, forklift, liftgate, or delivery appointment. Please inform us of any special requirements before placing your order.

6. Tracking Information

Tracking or shipment information will be provided when it becomes available from the carrier.

For sea DDP shipments, final-mile tracking may only become available after customs clearance and transfer to the local delivery carrier.

Contact Us

If you have questions about shipping, please contact us at orders@restopack.com.